PartsSource Opens New Customer Experience Center to Help Healthcare Providers Increase Mission-Critical Asset Availability and Improve Equipment Service
Ohio Pen/10297534

CLEVELAND, May 28, 2025 ~ Hudson, Ohio - PartsSource, the leading technology and enterprise software platform for managing mission-critical healthcare equipment, has recently opened its state-of-the-art Customer Experience Center at its headquarters. This innovative new space aims to provide healthcare technology management (HTM) professionals with practical learning and demonstration experiences to enhance their skills in managing healthcare equipment.

The PartsSource Customer Experience Center offers hands-on training and practice opportunities for healthcare professionals and technicians to improve their knowledge and expertise in repairing portable medical devices. Upon entering the center, visitors are greeted with a demonstration of the B2B technology features available through the PartsSource evidence-based platform.

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One of the key highlights of the Customer Experience Center is its ability to showcase critical areas of a hospital environment for training purposes. This includes operating rooms, surgical suites, emergency care areas, and imaging and radiology practices. This allows students to gain a better understanding of how to manage mission-critical assets in these specific areas.

The first CBET class held in the new Customer Experience Center focused on hands-on Infusion Pump training. Students were able to apply their learnings in a practical setting, further enhancing their skills and knowledge in healthcare equipment management.

With the opening of this state-of-the-art facility, PartsSource continues to demonstrate its commitment to providing innovative solutions to the challenges faced by healthcare providers in managing mission-critical assets. The Customer Experience Center is set to become a valuable resource for HTM professionals looking to improve operational efficiency and stay up-to-date with industry advancements.

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