Ohio Pen - Summit Achieves Certified Salesforce Managed Services Provider (MSP) Partner Status

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Recognition that underscores Summit's ability to deliver continuous value, reliability, and measurable outcomes across the Salesforce ecosystem.

COLUMBUS, Ohio - OhioPen -- Summit today announced it has been recognized as a certified Salesforce Managed Services Provider (MSP) partner, validating the company's capabilities to provide proactive, ongoing administration, optimization, and innovation on Salesforce for customers in the public sector, higher education, and commercial markets.

"Earning MSP status affirms what our customers experience every day, reliable operations, faster innovation, and clear business results," said Moez Chaabouni, President & CEO of Summit. "As an MSP, we go beyond projects to become an extension of our clients' teams, aligning releases, roadmaps, and AI-driven improvements to the outcomes they care about, growth, efficiency, and risk reduction."

What MSP Status Means for Customers

Always-On Reliability: Continuous monitoring, incident response, and environment management to keep critical Salesforce solutions performing at their best.
Continuous Improvement: A backlog-to-business-value model that converts enhancement requests into prioritized sprints, covering automation, analytics, integrations, and AI.
Governance & Compliance: Data governance, privacy, and security reviews aligned to industry and regulatory requirements.
MLOps & AI Enablement: Ongoing model monitoring, tuning, and ROI tracking for predictive and generative AI use cases.
Predictable Economics: Flexible, right-sized service tiers that stabilize costs and accelerate time-to-value.

"Summit's MSP program helps our clients move from reactive support to continuous optimization," said Josh Hines, MSP Program Manager. "Our clients are seeing faster delivery, higher adoption, and measurable cost savings, all without adding headcount."

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Summit's Managed Services Portfolio

Admin & Platform Operations: Release management, org design, user management, and health checks
Integration & Data: API management, data quality, lineage, and cataloging
Analytics & BI: KPI alignment, dashboard design, and data storytelling for executives
AI Solutions: Use-case discovery, model lifecycle (MLOps), and responsible AI governance
Security & Compliance: Access controls, audits, and continuous risk monitoring

Summit's MSP offering builds on the company's track record as a Salesforce Summit-tier consulting partner, with a 10.0 CSAT and 5-star AppExchange reviews, and multiple "Fast 50" growth honors in Central Ohio. The MSP designation further differentiates Summit as a partner capable of delivering speed, certainty, and sustained ROI.

Availability
Summit's Salesforce MSP tiers are available immediately for Sales Cloud, Service Cloud, Field Service, Experience Cloud, CRM Analytics, and key ISV integrations.

About Summit
Summit is a Salesforce consulting and managed services partner that helps organizations modernize operations, elevate customer and constituent experiences, and unlock measurable business outcomes with CRM, Automation, Data, Analytics, and AI. From Quickstarts and complex implementations to MSP and strategic advisory, Summit blends strategy, architecture, and execution to deliver results that show up on the P&L. Learn more at www.summittech360.com.

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