Southwest General Partners with Notable to Close Care Gaps and Redefine Patient Access
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SAN MATEO, Calif., June 10, 2025 ~ Middleburg Heights, Ohio - Notable, the leading healthcare AI platform, has announced a new partnership with Southwest General Health Center. The private, not-for-profit acute care facility will be utilizing Notable's platform to improve workforce productivity and provide easier access to care for patients.

One of the main challenges faced by healthcare facilities is the overwhelming manual processes involved in patient registration and intake. This often leads to backlogs and delays in patient care, as well as an additional administrative burden for staff. Southwest General also faces the task of reaching out to patients for important preventative care screenings, which can create long worklists and result in delayed care.

With the implementation of Notable's AI Agents, Southwest General aims to streamline these processes and improve the overall patient experience. The AI Agents will be responsible for sending reminders to confirm, cancel or reschedule appointments, as well as collecting any necessary information to make the check-in process seamless. They will also proactively reach out to patients in their preferred language and communication method to schedule outstanding care opportunities at their convenience.

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Jae Zayed, Chief Information Officer at Southwest General, expressed excitement about this partnership stating that "At Southwest General, we're committed to redefining the patient experience through innovation and compassion." He believes that this collaboration with Notable will allow them to make care more accessible and personalized for their community.

Southwest General's goal is to be the top choice for advanced medicine and exceptional healthcare experience in their community. By utilizing Notable's platform, they hope to achieve this vision by streamlining operations and allowing staff more time and attention for unparalleled patient care.

Pranay Kapadia, CEO at Notable, emphasized the importance of providing a high level of care and ease of access in healthcare systems. He stated that "With the unique ability of our AI Platform to automate these processes...we can help Southwest General exceed those expectations while eliminating burdensome manual work for staff." Kapadia believes that meeting patients where they are is crucial in transforming the patient experience.

For more information on how Notable's AI platform can personalize and streamline care for patients, visit their website at https://www.notablehealth.com/. This partnership between Notable and Southwest General is a step towards revolutionizing the healthcare industry and providing a more seamless and connected experience for patients.

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