edjuster and Contractor Connection Partner to Deliver a Total Property Solution for Contents Insurance Claims
Ohio Pen/10189790

ATLANTA - OhioPen -- edjuster, a Crawford® Company and a leading North American provider of end-to-end services for the property contents insurance marketplace, today announced a streamlined contents claims solution with Contractor Connection to deliver a total property solution for homeowners and insurers.

edjuster launched its Total Contents program over four years ago and has since handled thousands of claims for the property insurance industry. The program has been a great success. With Contractor Connection, edjuster's Total Contents now delivers a larger service footprint with over 6,000 contractors nationwide. edjuster and Contractor Connection can match the right contractor with the right job, while providing a five-year workmanship warranty and allowing homeowners to track the job every step of the way. edjuster and Contractor Connection are both subsidiaries of Crawford & Company, and the combined solution has helped accelerate growth and enhance the overall value of edjuster's Total Contents program.

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For over twenty years, Contractor Connection has been providing contractor managed repair services for national and regional contractor insurance carriers and is the industry leader. Contractor Connection manages the restoration process for contents that can be cleaned or repaired. Now, with Total Contents, policyholders can get the best restoration contractors from the largest managed contractor network in the United States.

Total Contents is the first and only contents program that offers trained, experienced, and licensed field adjusters to determine what is restorable and non-restorable when it comes to personal contents loss and damage claims. Additional benefits include a fully digital field inventory process, along with valuation for all non-restorable items and a managed process for the restorable items now through Contractor Connection nationwide.

The Total Contents program has eliminated the frustration of contents manipulation, increased cost, lack of standardization and accountability. Total Contents has delivered the following benefits to thousands of customers across North America:

• Cycle Time Reduced by 28.7%
• Indemnity Accuracy Improvement 63.8%
• Customer Satisfaction 99.2%

"The expansion of Total Contents to include access to the nationwide network of contractors via Contractor Connection is an important differentiator for us in the market," said Andy Williams, edjuster's CEO. "edjuster and Contractor Connection are the most valuable resource for policyholders in need of the best contents inventory solution."

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"Contractor Connection is pleased to work with edjuster's Total Contents program to leverage our best-in-class, nationwide network of over 6,000 contractors to deliver an all-inclusive approach to managing the contents claims process," said Lance Malcolm, U.S. President, Contractor Connection at Crawford & Company.