Ohio Pen - Aissist.io Launches Hybrid AI Workforce to Solve AI Pilot Failure for Customer Support Automation

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Digital employees, AI managers, and AI Assistants streamline workflows

SAN FRANCISCO - OhioPen -- Aissist.io unveiled its Hybrid AI Workforce, an AI platform for customer support automation and operations that turns stalled AI experiments into measurable business impact.

Industry research, including Gartner, estimates up to 95% of AI pilots fail to reach production due to poor integration, lack of visibility, and eroded executive trust. Aissist.io delivers a practical, governed solution to streamline operations and drive ROI.

Why AI Pilots Stall

Perform well in demos but fail quickly when faced with real-world complexity
Demand complex engineering or rigid rule-building
The tools are too rigid to integrate with existing business processes
Lack transparency and oversight for leaders

Meet the Aissist Product Suite
Digital Employees - Intelligent AI agents that execute full processes end-to-end, natively integrate with agent platforms and CRMs, follow procedures (SOPs), and improve continuously.

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AI Manager - A simple yet powerful platform for generating insights, monitoring AI performance, flagging risks early, and keeping leaders in control, turning passive operations into proactive decisions

AI Assistant - An on-demand helper that uses a natural language interface to answer queries and handle routine tasks instantly, augmenting human agents

Together, these tools form a Hybrid Workforce, where AI tackles repetitive tasks, freeing humans for strategy, empathy, and complex decisions.

Seamless Integration, Real Results
Aissist.io connects to platforms like Zendesk, Intercom, Salesforce, and Freshdesk with no heavy engineering, enabling enterprise AI integration in minutes, not months.

Early adopters report:

80 to 95% automation of sales and service tasks
2–3x ROI within the first six months
Uplift CSAT scores to 4.8 or higher
Drive measurable revenue growth

Why It Matters Now
As AI hype fades, businesses demand ROI, compliance, and trust. With global AI regulations tightening and remote teams needing smarter scaling, Aissist.io offers a governed, deployable path to streamline operations. This Hybrid Workforce empowers companies to scale intelligently, ensuring AI delivers measurable value while meeting modern governance standards. By blending human oversight with agentic AI, Aissist.io addresses the trust gap, enabling businesses in telecom, retail, finance, and beyond to move beyond pilot purgatory.

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"After 15 years developing AI and seeing companies struggle to integrate it effectively, I co-founded Aissist.io to remove friction and help organizations embrace automation that truly delivers," said Lifan Xu, Co-founder of Aissist.io. "Our Hybrid Workforce empowers businesses to integrate, optimize, and scale confidently with AI they can monitor and trust."

About Aissist.io
Aissist.io is an agentic AI platform powering a Hybrid Workforce: Digital Employees, AI Managers, and AI Assistants that streamline operations, reduce costs, and move AI beyond pilot phases. Ready to escape AI pilot failure? Start your free trial at https://aissist.io today.